Dynamic Client Services Director

Jenkintown,, PA
Full Time
Executive

Director of Client Services – Senior Home Care Leadership with Heart

Location: Jenkintown, PA (On-Site Only)
Employment Type: Full-Time, Exempt

Lead with Compassion. Operate with Precision. Impact Lives Daily.

Visiting Angels – a trusted leader in private, non-medical home care – is looking for an empathetic, emotionally intelligent, and results-driven Director of Client Services to lead and support our care operations from our Jenkintown office.

This is a hands-on leadership role for someone who thrives at the intersection of human connection and operational excellence. You’ll manage and mentor a team of experienced Client Care Managers, Wellness Professionals (RNs/MSWs), and Client Service Coordinators, ensuring we consistently deliver high-quality, compassionate care to the seniors who count on us every day.

This role requires in-office presence and is not remote.

Who You Are:

You’re a seasoned leader with deep project management and customer service experience—ideally within a healthcare, home care, hospital, or senior living environment. You’re equally comfortable navigating high-stakes operational decisions as you are having a heartfelt conversation with a worried family member. You think strategically, act urgently, and lead with empathy.

What You’ll Do:

  • Lead with heart and purpose. Guide a high-performing team of 4–5 Client Care Managers and a Wellness team comprised of RNs and MSWs. Set the tone for a compassionate, responsive, and client-centered culture.

  • Ensure seamless care delivery. Oversee client scheduling, caregiver staffing, case supervision, and service continuity to maintain the highest standards of reliability and satisfaction.

  • Champion client and caregiver satisfaction. Proactively solicit feedback, monitor experience metrics, and take action to ensure both clients and caregivers feel supported and valued.

  • Be a steady hand in urgent situations. Step in to staff emergency cases when needed and lead calmly through unpredictable or emotionally charged scenarios.

  • Streamline operations. Identify patterns, solve root causes, and build efficient systems that reduce reactivity and increase consistency.

  • Collaborate cross-functionally. Partner with our sales and marketing leadership, wellness team, and on-call operations to build a tightly integrated care delivery engine.

  • Support 24/7 excellence. Participate in senior on-call rotation (approx. every 2–3 weeks) to help resolve escalated issues with thoughtfulness and poise.

  • Promote regulatory compliance and quality care. Ensure adherence to policies, documentation, and healthcare standards.

What You Bring:

  • A Bachelor’s degree and 10+ years of progressive experience in operations, client service, healthcare coordination, or senior project management roles.

  • Prior leadership of teams in high-pressure service environments such as home care, hospitals, senior living, or care-focused call centers.

  • A proven ability to mentor and manage managers, nurture empathy-based client relationships, and keep your team aligned, engaged, and accountable.

  • Strong skills in process design, workflow optimization, and project management.

  • Emotional resilience and a calm presence under pressure—you don’t just “put out fires,” you prevent them.

  • Exceptional communication skills, both verbal and written, and the diplomacy to manage difficult conversations with compassion and clarity.

  • Strong technical fluency with Microsoft Office and healthcare scheduling or CRM systems.

  • A flexible, team-first mindset and the willingness to step up when others need help—even on evenings or weekends.

  • A deep appreciation for the trust families place in us and a strong commitment to our “Client First” philosophy.

Why Join Visiting Angels?

Because here, your work truly matters. You’ll be part of a mission-driven organization where every decision starts with empathy, and every day brings an opportunity to improve someone’s life. You won’t just manage teams—you’ll shape lives, one family at a time.

Ready to lead with heart and make a difference where it counts most? Apply today.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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