Intake Manager (Inside Sales)- CF office

Chadds Ford, PA
Full Time
Experienced

🌟 Intake Manager – Be the Compassionate First Voice Families Hear 🌟
Location: Chadds Ford, PA | Company: Visiting Angels 

Are you an experienced non-medical home care intake professional or an Inside Sales professional (with at least 5 to 7 years of experience) who understands the urgency and emotion behind every call?

At Visiting Angels, you will be the first point of contact for families navigating care at home—helping them make informed decisions around personal care, companionship, and daily living support. This is a high-trust role requiring both deep empathy and strong intake discipline, where your ability to guide conversations directly impacts whether families receive the help they need.

🎯 Your Role & Impact

Own the Intake Journey from First Call to Start of Care
Manage inbound inquiries with urgency and structure—qualifying needs, setting expectations, and guiding families toward timely service initiation.

Conduct In-Depth Phone Assessments (Non-Medical Focus)
Assess ADLs and IADLs such as bathing, dressing, mobility, meal preparation, medication reminders, transportation, and companionship needs.
Understand home environment, fall risk, routines, and family support systems—all through thoughtful, well-structured conversations.

Guide Families Through Private-Duty Care Decisions
Explain how non-medical home care works—services, scheduling, caregiver matching, and pricing—helping families move from uncertainty to clarity and action.

Balance Compassion with Conversion
You know how to hold space for emotional conversations while still moving toward a decision. You follow up consistently and ensure no qualified inquiry is left unaddressed.

Enable Strong Caregiver Matching
Partner closely with scheduling to ensure caregivers are aligned with client needs, personality, preferences, and availability—a critical factor in retention.

Maintain Accurate, Compliant Documentation
Capture detailed intake notes in CRM systems to support seamless onboarding and continuity of care.

Strengthen Referral Pathways
Work with assisted living communities, discharge planners, and local professionals to ensure smooth, professional intake experiences for referred families.

💖 What You Bring

  • At least 7 years of experience in customer service, intake, or care coordination, or phone-based sales.

  • A natural ability to connect with others over the phone — especially during emotional or stressful times.

  • Exceptional listening and communication skills, with a gift for translating complex needs into real solutions.

  • Empathy, warmth, and patience — you lead with heart and follow through with professionalism.

  • Strong organizational and critical-thinking skills, able to manage multiple tasks without losing sight of the human side of your work.

  • Comfort using database software and managing digital records accurately and securely.

  • Experience or familiarity with home care, senior services, or healthcare is a big plus — but if you’re quick to learn and deeply compassionate, we’ll train you.

📍 Working Conditions

  • This is an in-person position based in our Chadds Ford office.

  • Standard weekday hours, with occasional evenings or weekends as needed to accommodate client schedules.

  • Collaborative, mission-driven work environment where your voice and compassion make a real difference every day.

🎁 What We Offer

  • Competitive salary (based on experience)

  • Paid time off (PTO)

  • Lucrative bonus structure tied to your impact and results

  • Health care, dental, and voluntary life insurance

  • Ongoing training and opportunities for personal and professional growth

🌟 Join Our Mission

Choosing care for a loved one can be one of the hardest decisions a family makes. You’ll be the calming, knowledgeable, and compassionate guide they need at that moment. If you’re ready to bring heart and humanity to every phone call — and help families take their first step toward peace of mind — we invite you to apply today.

Visiting Angels Home Care: Compassionate Care. Human Connection. Real Impact.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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