Visiting Angels of Jenkintown

Client Care Manager

Jenkintown, PA - Full Time

Visiting Angels is a non-medical private pay Senior home care company seeking a self driven, motivate, empathetic, detailed oriented, efficient, and friendly individual to join our team as Client Care Scheduling Manager!

As Client Care Scheduling Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Care Scheduling Manager, you will assign appropriate caregivers and monitor their success. A Successful Client Care Scheduling manager is some one who is usually a good puzzle solver, can handle stress with  equanimity, and has an empathetic frame of mind to help people no matter what. You must be able to see situation from both the client and the caregiver perspectives and be able to come up with a solution without losing your mind!

Benefits:

  • Competitive salary based on experience
  • PTO
  • Lucrative bonus structure (paid out quarterly)
  • Healthcare benefit
  • On-call pay

In this role you will:

  • Participate in initial and ongoing client and caregiver meetings.
  • Staff cases matched by clients' needs, caregivers' skills, experience, availability and personality.
  • Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required.
  • Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
  • Evaluate client and employee satisfaction to effectively resolve complaints and incidents
  • Recognize and reward good job performance and promote caregiver recognition
  • Escalate disciplinary action to Manager
  • Maintain positive relationships with clients and referral sources
  • Perform on-call evening and weekend duties, as directed
  • Perform other functions as deemed appropriate by the management team

Ready to start your rewarding career? Apply to Visiting Angels today!

Requirements:

  • Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
  • Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
  • Excellent communication skills and professionalism at all times
  • Detail-oriented team player
  • Ability to multitask, work under pressure and problem solve
  • Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
  • Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
  • Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

Apply today to join our home care team!

This position is open at our office in Jenkintown, PA. We are located at 1250 Greenwood Ave, #1, Jenkintown, PA 19046. Please call us at (215) 938-7201 with any questions!

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

Apply: Client Care Manager
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your highest level of education completed?
College or University
LinkedInLinkedIn profile URL:
What languages do you speak fluently?
Desired salary
Earliest start date?
Do you have 5 years (or more) professional work experience?*
On a scale of 1 to 10, 10 being the most proficient, what is your level of expertise in computer systems*
Are you within 30 minutes of commute from office*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*