Visiting Angels of Jenkintown

Client Services Director

Jenkintown,, PA - Full Time

Client Services Director – Lead with Heart. Deliver with Excellence.

Location: Jenkintown, PA (On-Site Only)
Employment Type: Full-Time, Exempt

Make a Lasting Difference—Every Single Day

At Visiting Angels, we believe exceptional care starts with exceptional leadership. As one of the most respected names in non-medical home care, we are seeking a Director of Client Services who combines empathy, operational rigor, and emotional intelligence to lead our care delivery team from our Jenkintown office.

This isn’t just a leadership role—it’s a mission. You’ll guide a dedicated team of Client Care Managers, Wellness Professionals (RNs/MSWs), and Care Coordinators who support hundreds of seniors and families every week. Your focus? Ensuring every client receives personalized, high-quality care with dignity and compassion.

This role requires in-office presence and is not remote.

Who You Are:

You’re a people-first leader with a knack for turning complexity into clarity. You’ve led service teams in healthcare, home care, senior living, or hospitality, and know how to balance compassion with accountability, especially in time-sensitive or emotionally charged situations. Whether solving a logistical challenge or offering reassurance to a family in crisis, you show up calm, focused, and ready to lead.

What You’ll Do:

      Lead a Mission-Driven Team

  • Direct, develop, and empower a team of 4–5 Client Care Managers and Wellness clinicians (RNs/MSWs) to exceed care standards and service goals.

  • Foster a culture of responsiveness, compassion, and teamwork.

    📋 Own the Day-to-Day Operations

  • Oversee client intake, case management, scheduling, staffing, and continuity of care.

  • Ensure caregivers are properly matched, scheduled, and supported to deliver consistent, high-quality service.

    🌟 Drive Client & Caregiver Satisfaction

  • Monitor experience metrics, resolve escalations, and proactively enhance the client and caregiver journey.

  • Champion a “Client First” service philosophy across all touchpoints.

    🔧 Bring Structure to Chaos

  • Diagnose operational gaps and implement systems that improve efficiency, predictability, and responsiveness.

    🤝 Collaborate & Integrate

  • Work closely with Sales, Marketing, HR, and On-Call teams to build seamless, full-spectrum client support.

  • Lead by example in both calm and crisis, including participation in the senior on-call rotation (approx. every 2–3 weeks).

    ✅ Ensure Compliance & Quality Standards

  • Maintain documentation, adherence to state regulations, and industry best practices to uphold our trusted reputation.

  • Reduce fire drills by solving root causes, not just symptoms.

What You Bring:

  • A Bachelor’s degree and 10+ years of progressive experience in operations, client service, healthcare coordination, or senior project management roles.

  • Prior leadership of teams in high-pressure service environments such as home care, hospitals, senior living, or care-focused call centers.

  • A proven ability to mentor and manage managers, nurture empathy-based client relationships, and keep your team aligned, engaged, and accountable.

  • Strong skills in process design, workflow optimization, and project management.

  • Emotional resilience and a calm presence under pressure—you don’t just “put out fires,” you prevent them.

  • Exceptional communication skills, both verbal and written, and the diplomacy to manage difficult conversations with compassion and clarity.

  • Strong technical fluency with Microsoft Office and healthcare scheduling or CRM systems.

  • A flexible, team-first mindset and the willingness to step up when others need help—even on evenings or weekends.

  • A deep appreciation for the trust families place in us and a strong commitment to our “Client First” philosophy.

Why Join Visiting Angels?

Because you want more than a job—you want a purpose.
At Visiting Angels, you’ll join a team that leads with empathy, operates with excellence, and believes that every client interaction is a chance to create trust and comfort. You’ll have the support and freedom to make real decisions that impact real people—families who are counting on us.

This is your opportunity to lead a team, shape a culture, and leave a legacy of compassionate care.

Ready to lead with heart and make a difference where it counts most? Apply today.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

Apply: Client Services Director
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