Senior Office Administrator

Jenkintown, PA
Full Time
Experienced

YCG is the holding company of Visiting Angels franchises in Jenkintown, Mainline, Horsham, Chadds Ford and Philadelphia. The holding company also has other business interests. YCG is looking to hire a Full Time Senior Office  Administrator (SAO) to join our administration team. The Senior Office Administrator will play a critical role in supporting the CEO in managing multiple senior homecare companies and related business ventures. This position involves assisting CEO and other management team members in scheduling management, human resources, billing, and general administrative tasks to ensure smooth operations and efficient workflow. The ideal candidate will have a strong background in office administration, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.
This role will report into CEO with dotted line to Director-HR and Administration and support all business activities of the holding company. 

This position will be located in Jenkintown, PA and may require travel to Horsham, Havertown, Chadds Ford and Philadelphia locations, depending on the needs of the company.

PRINCIPAL ACCOUNTABILITIES:
This is a full time office based role located in Jenkintown. This role involves supporting CEO in multitude of areas including but not limited to eh following.
Executive Management Support

    • Support CEO in all projects across business lines and be eyes and ears of the CEO
    • Must have poise, patience and strong work-ethic to manage our senior clientele
    • Must have the ability to separate chafe from the grain and be an effective communicator
    • Excellent organization and time management skills 
Support Client Care Scheduling Managers and help in maintenance of a quality CLIENT FIRST culture In addition, this role is expected to support on call on an as needed basis.

Human Capital Support: Provide back up support for HR and Administration to Director of HR and Administration

Compliance: Establishing and implement appropriate protocols for Office management and be the point person for all regulatory, legal and compliance paperwork

Revenue Compliance Management: Manage offsite team for administration; Invoice coordination and management with accountant, LTC management

Office Administration: Provide all support for running the office smoothly including being responsible for supply and logistics management, organization of caregiver events and client events etc.; includes management on call CCM calendar and supporting on call as and when required. Prepare reports, presentations, and other documentation for meetings. Develop and implement office procedures to enhance efficiency.

Project Management:
  • Assist in planning and executing special projects related to business development and growth.
  • Collaborate with cross-functional teams to ensure project timelines and deliverables are met.

Ensure Client and caregiver satisfaction is maintained and work towards remediation of issues to ensure that. Assist Director of HR and Administration in smooth functioning of office by managing office communication
  • Work toward high-quality decisions and overall organizational goals. 
  • Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
  • Perform duties as deemed appropriate by the Director of Administration, VP of Operations or CEO.
  • The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands. 

Benefits:

  • Competitive overall compensation based on experience (salary+ bonus)
  • PTO
  • Lucrative bonus structure
  • Healthcare, Dental, Voluntary Life Insurance, 401k

 Our ideal candidate meets the following requirements:

  • 7+ years in administration experience
  • Scheduling management experience strongly preferred
  • Strong Project Management Skills
  • Excellent communication skills and MUST have the ability to "roll with punches" in a VERY FAST paced environment
  • Be able to learn on the go
  • Excellent people management skills
  • Diligent and firm with high ethical standards
  • Experience working in a progressive HR environment with exposure to best practices in talent management, employee relations, change management, and recruitment
  • Working knowledge of internet recruiting tools and applicant tracking systems
  • Given that we work in the healthcare field, you may be required to do On Call subject to management discretion and staff availability
Join Our Team: If you are passionate about making a difference in the lives of seniors and their families and possess the skills and qualities outlined above, we invite you to apply for the position. We offer competitive compensation, comprehensive training, and opportunities for professional growth and development within our organization. Come be a part of our dedicated team committed to providing high-quality care and support to those in need.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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